FAQ
Helpful Info at a Glance
Shipping & Returns
FREE Shipping for Orders Over $75
LoveandHemlock.com offers free standard shipping on all U.S. merchandise orders $75 and over (excluding taxes).
*Free shipping excludes oversized orders. For shipments totaling less than $75 there is a delivery charge of $9.95 for USPS priority.
Additional Shipping Options
We offer USPS ground priority shipping. Orders typically ship within 1-2 business days. Shipment time varies depending on location but are typically delivered within 2-7 business days once shipped. No express or overnight shipping is available at this time.
If you are located in California, please be aware we do not offer shipping to California at this time. We are so sorry!
Please see below for delivery and processing times and cost.
Ground Shipping • $9.95
Processing: 1-2 Business Days
Delivery: 2-7 Business Days
Total Time: 3-9 Business Days
Processing Time
Orders received Monday-Friday are generally shipped out within 1-2 business days. On the occasion that an item is out of stock we will contact you via email to determine if you want to hold or cancel the order. Business days are Monday - Friday, excluding United States federal holidays.
Hazardous Materials
Certain items considered hazardous materials including aerosols, some alcohol-based items, items containing contents under pressure (some hairsprays and nail polish) can only be shipped via ground transportation as per the U.S. Department of Transportation. Therefore, these items cannot be shipped to all addresses. These items can only be shipped within the continental U.S. and cannot be shipped to Alaska, Hawaii, or U.S. Territories.
Any additional shipping questions?
Please call us at 503-436-4348 seven days a week from 10 am to 5 pm PST or email us at orders@loveandhemlock.com.
On most purchases, we offer free returns & exchanges within 30 days of purchase.
Unfortunately, we do not offer returns or exchanges on bath and body products, seasonal or speciality items.
Items must be unused and unworn to be eligible for exchanges.
You may return your item in one of two ways:
1. Bring your item to our brick and mortar shop located at 172 N Hemlock St #4, Cannon Beach, OR 97110. We are open seven days a week from 10 am to 5 pm.
2. Repackage and follow the instructions in your order confirmation for free return shipping to send your item back to us at 172 N Hemlock St #4, Cannon Beach, OR 97110. Should we add a small fee for return shipping? Otherwise we will get eaten up in shipping costs. Tammy question.
Any additional questions? Please call us at (503) 436-4348 from 10 am to 5 pm PST. or email us orders@loveandhemlock.com. Add chat or text option if possible.
Orders
Orders received Monday-Friday are generally shipped out within 1-2 business days. On the occasion that an item is out of stock we will contact you via email to determine if you want to hold or cancel the order. Business days are Monday - Friday, excluding United States federal holidays.